Shipping Information

1. How much does it cost to ship?

We are based in Dallas, Texas, and we ship anywhere in the U.S. We offer flat-rate shipping of $9.99 for all U.S. orders and an expedited shipping option for $19.99. Please see all available shipping options at checkout.

2. How long will it take to receive my order?

We ship orders Monday through Friday from Dallas, Texas. Most U.S. orders arrive within 5–7 business days, unless you choose expedited shipping. We take 2–3 days to process and create your order, and once it ships, you’ll receive your tracking information via email. Expedited shipping will arrive within the time frame selected at checkout.

3. How can I change my shipping address?

If you need to update your shipping address, please contact us immediately at etherandalchemyco@gmail.com. Since we begin processing orders within 2–3 days, we cannot guarantee that changes can be made in time, but we will do our very best. If your package is returned to us due to an incorrect or incomplete address, you will be responsible for the shipping fee to have it re-sent.

Shipping Policy

At Ether & Alchemy, we take great care in preparing, packaging, and shipping your order with intention and efficiency.

⸻

Processing Time

• All orders are packed and shipped within 1–3 business days.

• We do not ship on Saturdays or Sundays.

• Orders will take 3-8 business days after processing time to arrive.

You will receive an email confirmation once your order has shipped.

⸻

Shipping Address Changes

If you need to update your shipping address after placing an order:

• Once a shipping label has been printed, we are no longer able to change the address.

• You will receive an email notification the moment your label is created.

• At that point, it becomes the customer’s responsibility to contact the shipping carrier directly to request an address change or to attempt a package redirect.

Thank you for your understanding and for ensuring your shipping information is accurate before completing your order.

What if I do not receive my package?

If your tracking number shows delivered, but you have not received your package:

1. Check with neighbors, household members, or your front office to see if the package was delivered elsewhere.

2. If you are still unable to locate it, please contact the shipping carrier directly to verify where the package was delivered.

3. Ether & Alchemy is not responsible for stolen or lost packages, so please ensure you are shipping to a safe and secure location.

Thank you for understanding.